In the unlikely event of a faulty item it will be replaced as soon as possible and the delivery will be at Mali’s expense. If the item is out of stock or materials need to be specially ordered there may be a slight delay until delivery is possible therefore we will issue a gift certificate in extreme circumstances. We cannot guarantee that the exact item will be available after an extended period especially if the item has been removed from our inventory.
Unfortunately we cannot refund items that have been engraved or altered in any way unless they are faulty. Earrings cannot be returned due to hygiene reasons unless faulty.
Please note: Except where items are faulty or have been incorrectly despatched, the buyer will be responsible for organising and paying for the return delivery of the items. If an exchange is chosen then the buyer is responsible for all delivery charges for the replacement item/s.
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